Shipping policy

Shipping Policy – Illuverse

At Illuverse, we are committed to delivering your orders safely and on time. Please read the following shipping policy before placing your order.

1. Order Processing

  • Orders are usually processed within 1–3 business days after confirmation.

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • Once your order has been shipped, you will receive shipping/tracking information when available.

2. Delivery Time

  • Standard delivery usually takes 3–7 business days within Pakistan.

  • Delivery times may vary depending on your location, courier service, weather conditions, or other unforeseen circumstances.

  • Remote areas may require additional delivery time.

3. Shipping Charges

  • Shipping charges are calculated and displayed at checkout before you complete your purchase.

  • Any free-shipping offers will be clearly mentioned on our website or at checkout.

4. Order Tracking

Once your order is shipped, tracking details may be provided through email, SMS, WhatsApp, or another available contact method. You can use the tracking number to check the status of your shipment.

5. Delayed Orders

Although we do our best to deliver orders within the estimated timeframe, delays can sometimes occur due to courier issues, weather, public holidays, incorrect addresses, or other circumstances beyond our control.

If your order is significantly delayed, please contact our customer support team.

6. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

7. Damaged or Missing Items

If your package arrives damaged or an item is missing, please contact us as soon as possible after delivery and provide your order details and relevant photographs/videos so we can investigate the issue.

8. Contact Us

If you have any questions regarding your order or shipping, please contact Illuverse Customer Support through the contact information provided on our website.

Illuverse reserves the right to update this Shipping Policy when necessary.